Date: 2006-10-14 08:43 pm (UTC)
It turned out to be due to their poor interface with the Mac. They have a proprietary searchable database that one must either use on their website or download. It turned out that their download for the Mac only allowed an export to a .csv document that could not then be read by Excel. They apologized when I went to the help desk at the conference this morning and sorted it all out for me.
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